Shipping policy

SHIPPING POLICY

Last updated: 22 July 2026

This Shipping Policy explains how orders placed through brandoandco.co.uk are processed and delivered.

1. SHIPPING DESTINATIONS

Brando & Co. currently ships to eligible residential and business addresses within the United Kingdom.

We do not currently offer standard delivery to addresses outside the United Kingdom.

We may be unable to deliver to certain restricted, remote or non-standard addresses. If we cannot fulfil an order to the address provided, we will contact the customer and issue an appropriate refund.

2. SHIPPING COST

We currently provide Free Tracked UK Shipping on qualifying orders placed through our website.

Any shipping cost that applies to an order will be clearly displayed before the customer completes payment.

We will not add undisclosed mandatory delivery charges after an order has been placed.

3. ESTIMATED DELIVERY TIME

Our current estimated delivery timeframe is 7 to 15 days.

Delivery estimates begin after the order has been processed and dispatched. They are estimates rather than guaranteed delivery appointments.

Delivery may occasionally take longer because of:

• Carrier delays
• Peak sales periods
• Public holidays
• Severe weather
• Customs or security inspections
• Address verification issues
• Events outside our reasonable control

If a materially different delivery estimate applies to a particular order, it will be communicated on the product page, at checkout or by email.

Unless another timeframe has been expressly agreed with the customer, orders will be delivered within 30 days of the order being accepted.

If we become aware that an order cannot be delivered within the agreed timeframe, we will contact the customer and provide the available options, which may include continuing with the order or cancelling it for a refund.

4. ORDER PROCESSING

Orders are processed after successful payment authorisation and any necessary fraud-prevention or address checks.

Orders placed during weekends or public holidays may begin processing on the following business day.

Once fulfilment has begun, we cannot guarantee that an order can be changed or cancelled.

Customers should review the following information carefully before completing checkout:

• Full name
• Delivery address
• Postcode
• Email address
• Selected product model
• Selected product size
• Order quantity

5. TRACKING INFORMATION

Where tracking is available, the tracking details will be sent to the email address used at checkout.

Tracking information may require some time to become active after dispatch.

Customers are responsible for monitoring the tracking information and ensuring that the delivery location can safely receive the parcel.

If the tracking information has not updated for an extended period, contact support@brandoandco.co.uk with your order number.

6. ADDRESS CHANGES

Contact us immediately if the delivery address is incorrect.

We will make reasonable efforts to update the address before fulfilment begins, but we cannot guarantee changes after an order has been processed or dispatched.

Brando & Co. is not responsible for delivery problems caused by an incomplete or inaccurate address supplied by the customer.

Where a parcel is returned because the customer supplied an incorrect address or failed to collect it, additional delivery costs may apply before it can be sent again.

7. IMPORT AND DELIVERY CHARGES

Our standard UK shipping service is intended to include the ordinary delivery and import handling associated with the order.

Customers are not expected to pay an additional mandatory carrier or customs charge on delivery under our standard UK service.

If a carrier unexpectedly requests an import, customs or delivery payment, contact support@brandoandco.co.uk before making the payment so that we can investigate.

8. MULTIPLE PARCELS

In some circumstances, components of an order may be dispatched separately because of product availability, parcel-size restrictions or fulfilment requirements.

Where this occurs:

• The customer will not be charged an additional standard shipping fee
• Separate tracking details may be provided
• Parcels may arrive on different dates

Receiving one parcel does not necessarily mean that the remaining items have been omitted from the order.

9. DELIVERED BUT NOT RECEIVED

If tracking states that a parcel has been delivered but it cannot be located, customers should first:

• Check around the delivery location
• Ask other household members
• Check with neighbours
• Review any carrier delivery photograph or notice
• Contact the local delivery carrier

If the parcel still cannot be located, contact us promptly at support@brandoandco.co.uk.

We will review the delivery information and, where appropriate, open an investigation with the carrier.

A replacement or refund may be offered where the investigation confirms that the parcel was lost or incorrectly delivered.

10. LOST OR DELAYED PARCELS

A parcel is not automatically considered lost solely because it arrives later than the initial estimate.

If an order has not arrived within the expected period, contact us with the order number.

We may ask the customer to allow the carrier a reasonable investigation period before a replacement or refund is issued.

Nothing in this section limits the customer’s statutory rights where goods are not delivered within the agreed timeframe.

11. DAMAGED, INCOMPLETE OR INCORRECT ORDERS

Customers should inspect their order after delivery.

If an order arrives damaged, incomplete or different from what was ordered, contact us as soon as possible and provide:

• The order number
• A description of the issue
• Photographs of the parcel and product
• A photograph of the shipping label
• A short video where useful to demonstrate a fault

Do not dispose of the product, packaging or shipping label until the issue has been reviewed.

Where the issue is confirmed, we will provide an appropriate remedy in accordance with our Returns, Refunds and Guarantee Policy and applicable consumer law.

12. ORDER CANCELLATION

Customers may request cancellation by contacting us as soon as possible.

We cannot guarantee cancellation once fulfilment or dispatch has begun.

If the order has already been dispatched, the customer may exercise the applicable return or cancellation rights described in our Returns, Refunds and Guarantee Policy.

13. RISK OF LOSS

Responsibility for the physical parcel passes to the customer when it is delivered to:

• The customer
• A person identified by the customer
• A safe place expressly authorised by the customer
• Another recipient authorised to accept the parcel

This does not affect the customer’s rights where a parcel is lost, damaged or delivered incorrectly.

14. CONTACT US

For shipping and delivery assistance, contact:

Brando & Co.
Legal seller: Brando & Co.
Email: support@brandoandco.co.uk
Website: https://brandoandco.co.uk
Business address: Italy

Please include your order number in all order-related messages.